Terms and Conditions 

Terms and Conditions  

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1. Introduction

Welcome to Innoeco Lab Solutions Online Store (the “Website”). These Terms and Conditions govern your use of our Website and the purchase of our cosmetic products. By accessing our Website or placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully.

2. Eligibility

To purchase from our Website, you must be at least 18 years old or have the permission of a parent or legal guardian. By placing an order, you confirm that you meet this requirement.

3. Products

All cosmetic products are for external use only unless otherwise specified.

We endeavour to display product descriptions, ingredients, and images as accurately as possible. However, we do not guarantee that the information is error-free, complete, or up-to-date.

Product availability is subject to change without notice.

4. Pricing and Payment

All prices displayed on the Website are in Rands and inclusive of applicable taxes, as stated.

We reserve the right to adjust prices, apply discounts, or run promotions at our discretion.

Payment is required at the time of purchase. Accepted payment methods are listed at checkout.

5. Shipping and Delivery

We ship to South Africa and oversees on special request via an email.

Shipping costs and estimated delivery times will be provided during checkout.

We are not responsible for delays caused by shipping carriers, customs processes, or unforeseen circumstances.

Risk of loss or damage passes to you upon delivery.

6. Returns and Refunds

Due to the nature of cosmetic products, we cannot accept returns on items.

Please email us before you receive the product if you would wish to cancel a delivery.

The delivery fee will not be refunded if it has already been dispatched.

If you receive a damaged or defective product, please contact us within 2 days of receipt with proof of purchase and photographs of the issue.

Refunds or replacements are provided at our discretion after assessing the claim.

More information at Return and Refund Policy

7. Use of the Website

You agree not to misuse the Website, including but not limited to hacking, uploading malicious software, or violating applicable laws.

We reserve the right to terminate or restrict access to the Website for users who breach these Terms.

8. Privacy Policy

Your personal information is processed in accordance with our Privacy Policy, available at  Privacy Policy.

9. Intellectual Property

All content on the Website, including logos, text, images, and product descriptions, is the property of Innoeco Lab Solutions or our licensors.

You may not use, reproduce, or distribute this content without our prior written consent.

10. Limitation of Liability

Our liability is limited to the value of the products purchased through our Website.

We are not liable for indirect, incidental, or consequential damages arising from the use of our products or Website.

11. Governing Law

These Terms and Conditions are governed by the laws of South Africa.

Any disputes will be resolved exclusively in the courts of South Africa.

12. Amendments

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting on the Website. Continued use of the Website after changes indicates acceptance.

13. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: info@innoeco.solutions

Phone: 087 265 0041

Acknowledgement

By using this Website and/or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.