Privacy Policy

1. Introduction

Innoeco Lab Solutions (“we,” “us,” or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”). This Privacy Policy explains how we collect, use, and protect your personal information and your rights regarding that information.

 

2. What Information We Collect

We may collect the following personal information:

 

Contact Details: Name, email address, phone number, and delivery address.

Payment Information: Billing address and payment details, processed securely via third-party payment providers.

Order Information: Details of products purchased.

Website Usage Information: IP address, browser type, and browsing activity via cookies

 

3. How We Collect Your Information

We collect personal information directly from you when you:

 

Register an account on our Website.

Place an order.

Contact us for support or inquiries.

Subscribe to our newsletter or marketing communications.

We also collect information automatically through your interactions with our Website, as outlined in our Cookie Policy.

 

4. Purpose of Collecting Your Information

We process your personal information for the following purposes:

 

To fulfil and deliver your orders.

To communicate with you regarding your orders, inquiries, or promotions.

To process payments securely.

To comply with legal and regulatory obligations.

To improve our Website and tailor our services to your needs.

 

5. Sharing of Your Information

Your personal information is only shared when necessary and as follows:

 

Courier Services: We share your name, contact details, and delivery address with our trusted courier company to ensure the delivery of your orders. Our courier partners are also compliant with the POPI Act.

Payment Providers: Payment details are securely processed by third-party payment gateways, and we do not store sensitive payment information on our servers.

Legal Obligations: We may share information to comply with laws, regulations, or legal proceedings.

We do not sell or rent your personal information to any third parties.

 

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or damage. These include:

 

Secure servers and encryption for sensitive data.

Regular system updates and vulnerability assessments.

Restricted access to personal information by authorised personnel only.

While we strive to ensure the security of your data, no system can guarantee absolute protection. You share information at your own risk.

 

7. Your Rights

Under POPIA, you have the following rights:

 

Access: Request access to your personal information that we hold.

Correction: Request correction of inaccurate or incomplete information.

Deletion: Request deletion of your personal information, subject to legal and business record-keeping obligations.

Objection: Object to the processing of your personal information for direct marketing or other purposes.

Complaint: Lodge a complaint with the Information Regulator if you believe your rights have been violated.

To exercise these rights, please contact us at [Your Contact Email/Phone Number].

 

8. Retention of Information

We retain personal information only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal and regulatory requirements.

 

9. Cookies

We use cookies to improve your browsing experience, analyse Website traffic, and customise content. By using our Website, you agree to our use of cookies.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and the "Last Updated" date will be revised. Continued use of our services after such changes indicates your acceptance of the updated policy.

 

11. Contact Us

If you have questions, concerns, or wish to exercise your rights under POPIA, please contact us at:

 

Email: pavesan@innoeco.solutions

Phone: 0842993151

Last Updated: 12th November 2024